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You have been given a research proposal by Birmingham Airport to investigate the growing demand for touchless travel and identify the key criteria that constitute a contactless passenger experience within airports. You are required to complete your assigned task using the format for a research project: • Rationale – explanation of why you are doing the research and who will benefit from it • Methodology – explanation of the secondary research methods used to collect relevant information and how you will review the collected information • Literature Review – definition analysis of passenger experience and how and where touchless technology can be used within airports to enhance the passenger experience • Conclusion – present the key criteria (from your literature Review) of what constitutes a contactless passenger experience within the context of airports • References – reference list
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